Is money added to my Impact Account refundable?
We’re not able to refund money that you’ve added to your Impact Account, or money that you’ve given to charity through Charitable Impact.
When you add money, it’s considered a donation
When you add money to your Impact Account, you're actually making a donation to Charitable Impact Foundation, a registered charity and public foundation—it's why you get a tax receipt after adding money. The funds you add stay in your account until you decide you'd like to send gifts to charities, Giving Groups, and other people on Charitable Impact.
As a general rule, charities can't refund donations due to legal considerations, and requirements related to issuing tax receipts.
Get in touch by emailing us at firstname.lastname@example.org or call us at 1-877-531-0580.