Messaging

With Messaging, you can connect with friends and send messages of encouragement, inspiration, and support. 

Once you have added friends, you can start a message with one friend or start a group chat with multiple friends. 

Learn how to find friends on Charitable Impact. 

Tip:

You can only send a message or start a group chat with people who are your friends on Charitable Impact. 

To send a message to a friend 

  1. Select the speech bubble in the top right-hand corner of your Home screen. This will open Messaging.
  2. Select the pencil icon in the top right-hand corner.   
  3. On the web: type the name of the friend you want to message. You can also select a friend from the drop-down menu.
    On the iOS app: type the name of the friend you want to message. You can also select a friend from your friends list.
  4. Once you have selected a friend, type a message.
  5. To send your message, select Enter

Tip:

You can also message a friend by opening their profile and selecting the “Message” button.

To start a group chat with multiple friends

Chats can have between 2 to 30 members in the group. You can customize your group chat with an optional name and photo. 

On the web: 

  1. Select the speech bubble in the top right-hand corner of your Home screen. This will open Messaging.
  2. Select the pencil icon in the top right-hand corner. 
  3. On the web: Type multiple names to select friends. You can also select friends from the drop-down menu
  4. Type an optional group name by selecting the pen icon next to New Group. Select the green checkmark to save. The character limit for a group name is 25 characters. 
  5. To add an optional group photo, select the default group photo icon.
  6. Select Upload photo to choose your group photo from your desktop. 

On the iOS app:

  1. Select the speech bubble in the top right-hand corner of your Home screen. This will open Messaging.
  2. Select the pencil icon in the top right-hand corner. 
  3. Type a name or select multiple friends from your friends list. 
  4. Once you have selected multiple friends, select Next in the top right-hand corner. 
  5. Type a name if you'd like to name the group chat. 
  6. To add an optional group photo, select the camera icon.  You can take a photo or choose a photo from your library. 

To add additional members to the group chat:

To add additional members to the group chat, you must be a group chat admin.

On the web: 

  1. Click the group chat in your Messages. 
  2. Click the three dots beside the group name.  
  3. Select Add members 

On the iOS app: 

  1. Select the group chat in your Messages. 
  2. Select the group name at the top of the screen. 
  3. Select the Add member link. 

Group chat admins

Group chats can have multiple admins. When you create a group chat, you automatically become an admin. Only admins can add or remove members from the chat. 

If you leave the group, admin status will be passed on to the second friend who joined the group. 

To make a member a group chat admin 

On the web: 
  1. Select the group chat in your Messages. 
  2. Select the three dots in the top right-hand corner of your screen. 
  3. Select See members.
  4. Select the three dots beside the member you would like to make an admin. Then select Make group admin from the drop-down. 
On the iOS app: 
  1. Select the group chat in your Messages. 
  2. Select the group name at the top of the screen. 
  3. Select the member. 
  4. Select Make Group Chat Admin

To remove a group chat member 

On the web: 
  1. Select the group chat in your Messages. 
  2. Select the three dots in the top right-hand corner of your screen. 
  3. Select See members. 
  4. Select the three dots beside the member you would like to remove. Then select Remove from conversation from the drop-down menu.
On the iOS app:
  1. Select the group chat in your Messages. 
  2. Select the group name at the top of the screen. 
  3. Select the member. 
  4. Select Remove From Group Chat.

Muting conversations

If you no longer want to receive notifications of a new message in either a one-on-one message or a group chat, you have the option to mute a conversation. 

To mute a conversation 

On the web: 
  1. At the top of your message window, select the three dots in the right-hand corner. 
  2. Select Mute
On the iOS app: 
  1. Select the group chat in your Messages. 
  2. Select the group name at the top of the screen. 
  3. Select the toggle to mute the conversation. 

Tip: 

If you wish to unmute a friend, you can repeat the steps above and select Unmute on the web, or turn the toggle to off on the iOS app. 

Leaving conversations

If you no longer want to be part of a one-on-one message or group chat, you have the option to leave a conversation. 

On the web: 

  1. At the top of your message window, select the three dots in the right-hand corner. 
  2. Select Leave conversation

On the iOS app:

  1. Select the group chat in your Messages. 
  2. Select the group name at the top of the screen. 
  3. Select Leave conversation.

Note: 

When you leave a conversation, members of the one-on-one message or group chat will see that you have left. 

For group chats, you can only be added back into the chat by the group admin(s). 

Deleting conversations

If you’d like, you have the option to delete a conversation.

Deleting a message will only delete it from your device. The message will still appear for other recipients. 

To delete a conversation 

On the web:  
  1. At the top of your message window, select the three dots in the right-hand corner.
  2. Select Delete
On the iOS app: 
  1. Swipe to the right on the conversation you want to delete.
  2. Select Leave. 
  3. Swipe to the right on the conversation again. 
  4. Select Delete. 

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