Resetting your password

Password requirements

For your security, your Impact Account password must be at least 8 characters and contain at least 3 of the following:

  • A lower case letter (a to z)
  • An upper case letter (A to Z)
  • A number (0 to 9)
  • A special character (for example, !@%$#^&~`*())

What if I forgot my password?

If you’ve forgotten your password, you can reset it directly on the login page.

  1. Select Forgot your password?
  2. Enter the primary email address connected to your account.
  3. Check your inbox for an email from Charitable Impact with instructions and a link for resetting your password.

Can I change my password? 

You can change your password in Account Settings in your Impact Account. 

  1. Select your Account Icon in the upper right-hand corner of your account. 
  2. Select Account Settings in the drop-down menu.
  3. Select the Settings tab and enter your new password.
  4. Select Save


We’ll only send information about how to change or reset your password to your account’s primary email address.  

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