Change your password
Password requirements
For your security, your Impact Account password must be at least 8 characters and contain at least 3 of the following:
- a lower case letter (a to z)
- an upper case letter (A to Z)
- a number (0 to 9)
- a special character (for example, !@%$#^&~`*())
If you forget your password
If you’ve forgotten your password, you can reset it.
- On the log in page, select Forgot your password?.
- Enter the primary email address connected to your account.
- Check your inbox for an email from Charitable Impact with instructions and a link for resetting your password.
Note: When resetting your password, we’ll only send reset instructions to your account’s primary email address.
Change your password
On the web:
- Select your avatar in the top-right corner of your dashboard, then select Settings.
- Select Password in the left navigation.
- Enter your current password.
- Enter your new password, then enter it again to confirm.
- Click Save.
On the mobile app:
- Select Profile in the bottom menu, then select the gear icon at the top of the screen.
- Select Personal information, then select Change password.
- Enter your current password.
- Enter your new password, then enter it again to confirm.
- Click Save.