Email addresses

If you use multiple email addresses, you can add them to your Impact Account. While every email address that you add to your Impact Account will receive notifications about your giving activity, only your primary email address can be used to log in. This primary email is also where you’ll receive instructions for resetting your password if you’ve forgotten it.

Why add multiple email addresses to an Impact Account?

  • If you share your Impact Account with your spouse or child, each of you can receive account notifications to your email address.
  • It can make it easier for friends to give to you on Charitable Impact—they’ll be able to send charitable dollars to you using any of the email addresses associated with your account.

Adding a new email address

On the web: 

  1. Click your Account icon in the top-right corner of your dashboard, and then click Account Settings.
  2. Click the Settings tab.
  3. On the Email screen, click the Add new email button to add a new email address. 
  4. Click the link in the verification email to confirm that you would like to add the email address to your Impact Account. 

On the iOS app: 

  1. Select Profile from the bottom menu. 
  2. Select the gear icon in the top right-hand corner of your personal profile. 
  3. Select Personal information.
  4. Select Email
  5. Select the Add new email button to add a new email address. 
  6. Click the link in the verification email to confirm that you would like to add the email address to your Impact Account. 

Setting an email address as primary 

On the web: 

  1. Click your Account icon in the top-right corner of your dashboard, and then click Account Settings.
  2. Click the Settings tab.
  3. On the Email screen, click the three dots beside the new email address you would like to set as primary.
  4. Click Set as primary.

On the iOS app: 

  1. Select Profile from the bottom menu. 
  2. Select the gear icon in the top right-hand corner of your personal profile. 
  3. Select Personal Information.
  4. Select Email.
  5. Select the three dots beside the email address you would like to set as primary. 
  6. Select Set as primary. 

Note: 

When you set another email address as primary, you will be logged out and asked to log in to your Impact Account again using the email address you just set as primary. 

Deleting an email address 

On the web: 

  1. Click your Account icon in the top-right corner of your dashboard, and then click Account Settings.
  2. Click the Settings tab.
  3. On the Email screen, click the three dots beside the email address you would like to delete.
  4. Click Delete email address

On the iOS app: 

  1. Select Profile from the bottom menu. 
  2. Select the gear icon in the top right-hand corner of your personal profile. 
  3. Select Personal information.
  4. Select Email.
  5. Select the three dots beside the email address you would like to delete. 
  6. Select Delete.

Note: 

To delete an email address that is currently set as primary, you will first need to set another existing email address as primary or add a new email address and set it as primary. 

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