Close your Impact Account

If you wish to close your Impact Account, you can do so anytime from the web or mobile app. By closing your account, you will no longer be able to access your giving activity, tax receipts, profile information, or messages.

Before closing your account

• Download your tax receipts 

Take a moment to download your tax receipts for your records.

• Clear your account balance

Your account must have a zero balance before it can be closed. 

• If you have $5 or more remaining in your Impact Account

You can send any remaining charitable dollars to a friend, charity, or Giving Group to clear your account balance.

• If you have less than $5 remaining in your Impact Account 

You can send any remaining charitable dollars to a Giving Group or friend to clear your account balance. You won’t be able to give to a charity due to minimum gift amounts required.

• Transfer any admin roles

If you are the only admin for a Giving Group, Campaign, Company Account, or Charity Account, you’ll need to transfer your admin role to someone else before closing your account. If there’s no one to transfer your admin role to, please get in touch with us for help with closing your account.

Close your account

On the web:

1. Select your avatar in the top-right corner of your dashboard, then select Settings.
2. Select Privacy in the left-hand navigation. 
3. Scroll down and select Proceed to close your account near the bottom of the page. 

On the mobile app:

1. Select Profile.
2. Select the gear icon in the top left corner.
3. Select Privacy and security.
4. Select Close account.